SPC Multimedia Group | Advertising | Marketing | Web Design | Branding | Image Building

GENERAL: What Is The Best Way To Contact Your Firm?

Click on any "Contact & Request Area" link, which is located throughout various areas of most web pages. Once you open this page, there are ample forms and ways to contact us. SPC Multimedia Group welcomes hearing from anyone who has valid insights, suggestions or comments concerning our sites.

GENERAL: What Are Your Privacy Policies?

To see all of our privacy policy statements, go to the "Legal Disclosures" link, which can be found in our menu on each page of our website.

CLIENT ACCOUNT: How Do I Update My Account Information?

If you desire to make any changes or upgrades to your account information, go to our "Client Access" through the Client Area within our website and choose the Edit Company Information Option. Here you will be able to make changes to your account information, renew and/or upgrade your account or service plan.

CLIENT ACCOUNT: What Payment Options And Methods Are Available?

We currently have three methods of payment available for our clients to use:

   • Credit Cards: MasterCard, Visa, Discover, or American Express;
   • Electronic Wire / Bank Transfer; and
   • Business Checks, Personal Checks, or Money Orders.

CLIENT ACCOUNT: Why Does TSG World Consortium Appear On My Receipts?

SPC Multimedia Group is a subsidiary of the TSG World Consortium LLC and all financial matters are transacted through our parent company's accounts. This is so there is a secure credit process in place and SPC Multimedia Group does not have to store your financial information within our website. Therefore, their name has to appear on your statement since they are the company responsible for securely processing your credit card.

CLIENT ACCOUNT: What Happens At The End Of Our Service Agreement?

Your website service plan agreement will automatically renew unless you contact SPC Multimedia Group thirty (30) days prior to the termination date of the service plan. As a convenience, one of our firm's representatives will contact you 60 days prior to your service plan renewal date to see if you have any changes or upgrades that you would like to have performed to your plan or website.

WEBSITE: How Much Flexibility Do I Have With Our Website Design?

SPC Multimedia Group offers an essential website service plan which is very economical and has been formulated to secure your business an Essential Internet Presence. There are numerous service options and features which can be incorporated into your website over and above the inclusions to the plan. Please "Click Here" to learn more about the benefits and features of this highly rated service plan.

However, if you would like to have a completely Customized Website, we will be happy to do this for you. Just talk to your representative for a consultation.

WEBSITE: How Long Does It Take Before My Website Is Up And Running?

Your new website will take approximately two weeks to develop after your business data and other pertinent information is received by SPC Mutltimedia Group. Your website will go live within 72 hours of final proof and approval by you.

WEBSITE: Will My Website Show Up On Major Search Engines Like Google?

Yes, but it's unpredictable as to where you will be ranked. SPC Multimedia Group will do all we can to promote your website by using industry leading "key words and phrases" along with innovative and necessary search engine optimization to get your website ranked as high as possible on the major search engines.

We also use the proper headings and tags that the major search engine "spiders" look for when ranking websites. Unfortunately, we cannot offer a guarantee of any kind. And no one else can either. If they make that type of guarantee, GET IT IN WRITING! You can, however, purchase your way up the ladder. But that is a whole different story.

WEBSITE: Do I Receive Email Accounts With My Website?

Yes you do. All of our service plans have Email addresses associated with them. The amount of email addresses vary, depending on the service plan. To learn more about our service plans, "Click Here".

ADVERTISING: How Do We Submit Our Advertisinng For Review?

You can send your advertising by email in a variety of formats for us to use. Go to our "Advertising Opportunities" page or contact a representative in our office for further details.

ADVERTISING: Why Was My Advertising Request Rejected?

All advertising opportunities are governed by our "Advertising Guidelines". If you have received your request back marked "Rejected", it was because it did not meet our guidelines and rules and you will receive a full explanation within the cover letter.

ADVERTISING: Why Are All Advertising Contracts A One Year Term?

The term is limited to one year, because we want to be fair to all of our advertisers and equally fair to ourselves. First, since our advertising charges are paid for in full, annually, we feel this is easier for our customers. Second, with various fluctuations, advertising costs can change and we feel it is fair to guarantee your rates for a period of one year from the time of your contract. Having said this, we will contact each of our advertisers 60 days prior to the end of their contract period in order to renew their advertising campaign. If they decide to renew, they are given a 30 day period to pay in full. If payment is not received during this time frame, the advertising opportunity will become available to the next advertiser on our waiting list.